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As one of the nation’s fastest-growing home care franchises, we recognize that the true catalyst of our progress stems from the efforts of our agencies at the local level. That’s why we go to great lengths to equip each franchise owner as they prepare for the launch of their business, and we stand by them throughout their entire lifecycle of ownership. Our recent accolades underscore this commitment to our franchise community.
We’ve been recognized consecutively as one of America’s fastest-growing private companies in the Inc. 5000, one of the nation’s top franchises in Entrepreneur’s Franchise 500®, and featured in Franchise Business Review’s Top 100 Low-Investment Franchise, amongst numerous other awards, reviews and rankings. Home care services and healthcare organizations and media, including Home Care Pulse and the Aging Media Network, have also recognized us for our work as a home care franchisor and the support we provide to our home care agencies.
Yet, amongst these milestones we’ve achieved together, the achievement that resonates most with us is one that reflects their satisfaction. As we look towards the future, gaining a deeper understanding of their experiences and expectations allows us to not only shape their individual journeys with HomeWell but also inform our company-wide strategies to ensure we provide them with valuable tools and resources.
Franchise Business Review, a reputable market research firm, conducts independent surveys and reviews gauging franchisee satisfaction and employee engagement. Their rankings and awards are uniquely based on actual franchisee satisfaction and performance.
As a result of their annual surveys, we’ve been named a Top Franchise in three of the past four years and achieved an outstanding overall franchisee satisfaction index (FSI) score, ranking near the 75th percentile—top 25%—of the study year after year.
Our franchisees were surveyed on 33 benchmark questions about their experience and satisfaction regarding critical areas of their franchise systems, including training and support, operations, franchisor/franchisee relations, and financial opportunity.
The survey data showed the following:
I have never owned a business and know my weaknesses. I wanted the support of a proven business formula. Why reinvent the wheel when it’s been done?
Tracie Dominguez HomeWell Franchisee in Colorado Springs, Colorado
We recognized the value of a system that is already working and where processes are already developed. We can leverage the expertise of the franchisor in areas to complement our strengths. We also see a lot of value in the network of fellow franchisees for sharing of best practices.
Frank Davis HomeWell Franchisee in Overland, Kansas
HomeWell, simply put, seems to do it the right way. From the focus of assessments, to the tools in place, the leadership in the Corporate Office and the existing franchise owners — this is an organization set up for success. I want to help build on that success!
Kevin Walters HomeWell Franchisee in Gateway, Florida
The HomeWell franchise community is a great group of people that have open discussion, work to help one another, and maintain a healthy amount of friendly competition. I am glad to be a part of this group.
Josh Frommer HomeWell Franchisee in Anchorage, Alaska
The biggest factor for us in choosing to do a franchise instead of launching a business on our own was really the wealth of knowledge HomeWell provides. We could have gone the route of figuring everything out on our own, but we decided that the training, support, and knowledge the HomeWell team provides was worth the investment.
Elysa Coleman HomeWell Franchisee in Cypress, Texas
I was reluctant to join a franchise, but what drew me to HomeWell was their family feel; it wasn’t a corporate feel. HomeWell provides us with direction and gives us what we need but also gives us the freedom to do what we feel is best for our franchises.
Mark Fratto HomeWell Franchisee in Beverly Farms, Massachusetts
I chose HomeWell because I wanted to grow alongside a “growing company”. The HomeWell team is easy to work with and is so invested in my success. The enthusiasm is infectious! After talking to several other companies, I also believe the processes in place.
Vaishali Nileshwar HomeWell Care Services in Stafford, Texas
The thing that stood out to me the most when deciding to join HomeWell was the transparency of the HomeWell corporate team.
Ronnie Taylor HomeWell Care Services in Cedar Park, Texas
I have a lot of trust in the ownership. They listen to my needs and support me whenever I need.
Lou Romano HomeWell Care Services in Hackensack, New Jersey